Shipping and Delivery Policy

Welcome to Sundara Aura! We are committed to ensuring that your experience with us is smooth, from the moment you place your order to when it arrives at your doorstep. Below you will find detailed information about our shipping and delivery processes.

Shipping Policy

  • Order Processing: All orders are processed and shipped within 2 to 5 business days following order confirmation. Our business days are Monday through Friday, excluding public holidays.

  • Shipping Partners: Sundara Aura partners with reputable third-party shipping services to ensure your products reach you safely and efficiently. The choice of shipping partner may vary depending on your location and the specifics of your order.

  • Shipping Confirmation and Tracking: Once your order is dispatched, you will receive a shipping confirmation email that includes a tracking number. You can use this number to monitor the progress of your shipment directly on the carrier’s website.

Delivery Policy

  • Delivery Times: Delivery times vary based on your geographical location, the efficiency of the local postal service, and other external factors such as weather conditions. While we aim to ensure that your order reaches you in a timely manner, please understand that certain variables are beyond our control.

  • Expected Delivery Window: While we strive to expedite the shipping process, please allow for the standard delivery window which may vary depending on your location. We appreciate your patience and understanding in allowing for potential delays caused by factors such as weather, high order volume, or postal service disruptions.

  • Non-Delivery: If your order has not arrived within 12 days from the shipping confirmation date, we kindly ask that you inform us. Please provide your order number and tracking details so that we can investigate the matter with our shipping partners and find a resolution.

  • Delivery Issues: If you encounter any issues with the delivery of your order, such as damaged packaging or missing items, please contact us immediately. We are dedicated to resolving any problems promptly and to your satisfaction.

Contact Us

Should you have any inquiries or require assistance regarding your order's shipping and delivery, please do not hesitate to reach out to us at:

  • Email: sundaraauraa@gmail.com
  • Customer Service: +91 94819 68411